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Shiloh Online Tour |
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View a brief online tour of Shiloh's capabilities |
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Contact our Sales Team |
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479.464.4598 or 877.455.5655 |
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Email Sales |
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Support
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Shiloh's support team is committed to providing "best in class" support to our customers.
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Extensive database of Frequently Asked Questions
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Training videos via the Shiloh website
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Send an email to support from within Shiloh
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On-line chat with a support representative
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Email: ShilohAlerts@ShilohTech.com
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Contact Support: 479.464.7398
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Shiloh Services Desk
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The Shiloh Service Desk is available to provide support and assistance to customers on data and
application questions during normal business hours:
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| Mon | 7:00 AM-5:00 PM |
| Tue-Fri | 8:00 AM-5:00 PM |
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Technical Support
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Technical Support is offered 24/7. Calls made after normal business hours will be returned within
the hour. Please leave a detailed message with contact name and return phone number.
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Managed Services
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The following optional services are available:
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Watch list: Shiloh's technical support team will monitor
daily and weekly data loading processes.
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Platform administration: Includes the DBA, Network
Administrator and Server Administrator responsibilities supporting the Shiloh platform (does not
include support of email or domain servers).
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Shiloh Administrator (short term coverage): Includes typical,
daily responsibilities of the Shiloh System Administrator role.
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Does not include logging into Retail Link for the customer to schedule or check queries.
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Additional services are available for new data source data
loading and validation, custom training and report development.
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Training
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Each of our core hands-on classes are taught at our facility on a rotating basis allowing users to
attend on an unlimited basis.
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Study Hall
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Assistance with a Shiloh expert to resolve questions users may be experiencing with reports, Quick
Views, Alerts, data loading, etc.
Every Friday: 9:00 AM - 5:00 PM
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Shiloh User Group
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Date: August 5th
Time: 10:00-11:30 AM
Location: Shiloh Training Room
1201 S Walton Boulevard, Suite 205
Bentonville, AR 72712
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| Shiloh Customer Training Schedule
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| System Administrator 4.0
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| Time: | 9:00 am - 4:00 pm |
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Dates: |
August 4/FULL |
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August 18 |
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September 14 |
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September 29 |
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October 5 |
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October 20 |
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| Shiloh Basic 4.0
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| Time: | 9:00 am - 4:00 pm |
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Dates: |
July 27 |
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August 10 |
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August 24 |
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September 7 |
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September 21 |
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October 12 |
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October 26 |
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| Data View Designer 4.0
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| Time: | 9:00 am - 4:00 pm |
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Dates: |
July 28 |
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August 11 |
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August 25 |
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September 8 |
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September 22 |
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October 13 |
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October 27 |
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| Report Building 4.0
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| Time: | 9:00 am - 4:00 pm |
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Dates: |
July 29 |
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August 12 |
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August 26 |
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September 9 |
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September 23 |
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October 14 |
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October 28 |
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| Analysis Tools/Traits 4.0
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| Promo Master, Event Tracker, SSO Writer, Forecasting |
| Time: | 9:00 am - 3:00 pm |
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Dates: |
July 22 |
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August 18 |
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September 15 |
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October 6 |
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| Contact Training |
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Email Training
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Telephone: 479.464.4598
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